Artificial Intelligence Use Policy
This policy explains how Rankaglia uses AI in automations, integrations, WhatsApp Business Platform, support and SaaS services, with a focus on transparency, safety and human supervision.
Responsible AI use
Rankaglia may use artificial intelligence to automate replies, classify requests, summarize conversations, support service operations, draft content and improve processes. AI is used as an assistance tool, not as a full replacement for human judgment.
Data used by AI systems
We may process messages, forms, requests, booking data, business context and documentation needed to run an automation. We avoid using sensitive data when it is not necessary for the contracted service.
Supervision and limits
Automations should be configured with limits, human handoff rules and clear messages when a case requires a person. We do not use AI to make legal, medical, financial or sensitive decisions autonomously.
WhatsApp and automated support
When a solution runs on WhatsApp Business Platform, automation may answer questions, record bookings, confirm requests or route users to a human team. The customer must inform users where appropriate and have authorization to contact them.
Security and continuous improvement
We review instructions, permissions, logs and results to reduce errors, abuse or out-of-scope replies. If you detect an incorrect or risky automated response, you can report it to support@rankaglia.com.