Rankaglia Support
This page provides official channels to request help with SaaS services, automations, integrations, WhatsApp Business Platform, websites and contracted technical support.
Support channels
You can contact Rankaglia by email at support@rankaglia.com, by WhatsApp at +56 9 3576 6015, or through the channels agreed in your contract or commercial proposal.
What to include
To resolve requests faster, include company name, affected service, problem description, screenshots if relevant, approximate date and time, affected user and urgency level.
WhatsApp and Meta support
If your request is related to WhatsApp Business Platform, include the WhatsApp Business number, app name, Business Manager, template or affected conversation, without sharing passwords or verification codes.
Hours and priorities
Regular support hours are Monday to Friday, 9:00 to 18:00 Chile time. Critical incidents for customers with an active plan may receive priority according to the contracted support agreement.
Privacy and security
We will never request passwords through insecure channels. For privacy, data deletion or data subject rights, contact privacy@rankaglia.com directly.